Dealing with Missed Calls:

• View Missed Calls:  Press the Left navigation arrow on the grey circle while on the main display.
• Cycle through the list using the Up and Down navigation arrows
• To redial the person whose call you missed, make sure their entry is highlighted and press the √ button.
• To obtain more details about the call, press the third context-senstitive function key from the left and use the Left and Right navigation arrows to cycle through the details.
• To "go back" one screen, or up one level in the menu, press the 'X' button once.
• Clear Missed Calls:  Press the 'X' button next to the grey circle while on the main display.

Voicemail:

• Message Indicator:  This light situated next to the 'Retrieve' button blinks orange to indicate that you have new voicemail messages. The light will disappear after you have listened to all of your new messages.
• Retrieve:  Use the 'Retrieve' button to connect to your voicemail. This is identical to dialing the extension 6050, followed by the √. Once you have connected with the voicemail service, you will need to enter your mailbox number, which is your 4-digit extension, followed by your password, which is the last four digits of your SSN by default.

Context-Sensitive Function Keys:

These four buttons located directly beneath the display, with no discernable markings on them, are exactly what they sound like. These buttons have more uses that can be enumerated here, but it suffices to say that they are very useful. To see what each button will do when pressed, look for the four dark rectangles at the bottom of the display, inside which are symbols representing various functions. You can match the context-sensitive function keys to those dark rectangles, and pressing the button will perform the action described by its corresponding dark rectangle in the display.

Hotkeys:

The "Hotkeys" are the array of 12 buttons located on the right side of the phone directly beneath the 'Retrieve' button. On most phones, the paper insert situated between them will be blank. This is because these "Hotkeys" are completely programmable. The two at the very top are reserved for the two lines each phone has been setup to have by default. This leaves 10 "Hotkeys" for you to use however you wish. Fortunately, this is not something you have to setup for yourself. If you would like to setup a hotkey to dial your favorite relative, for example, just send us the number you want the phone to call when you press the hotkey, and to which hotkey you want that number assigned. The best way to do this is to send us an e-mail at help@math.rutgers.edu
*Note:  "Hotkeys" are not synonymous with "Speed Dial", though they are often used in a similar way. Please see the Speed Dial section for more details.

Speed Dial:

In addition to setting "Hotkeys" you also have the choice of setting up "Speed Dial" numbers for your phone. There is a maximum of 30 entries per phone, and they work as follows: Dial the speed dial number, followed by the ∗, then press the √ button to initiate the call. In order to have these numbers setup, please e-mail us with the number you would like dialed, and the speed dial number with which you would like it associated, at help@math.rutgers.edu

Volume and Speakerphone:

• Volume:  There are three distinct volume settings on your phone, namely the Ringer, Handset, and Speaker. The conditions for changing the volume of each of the three settings are listed below:
1. Ringer: When neither the speaker or handset are active
2. Handset: When the handset is active (e.g. handset lifted off the cradle)
3. Speaker: When the speaker is active (e.g. the speakerphone is on)
• Mute:  Use this button to keep sound from your end from being transmitted over the phone while a line is active.
Scenario:  Someone comes into your office while you are on the phone, and you need to quickly answer their question before continuing your conversation on the phone. You press the 'Mute' button in order to speak to the person in your office, then press the 'Mute' button again to continue speaking with the person on the phone.
• Speaker:  Use this button to turn on, or turn off, the speakerphone.
Scenario:  You need to free up your hands to type while you are talking to someone over the handset. You press the 'Speaker' button to transition the call to the speakerphone, hang up the handset, and type away while contnuing the conversation.
*Note:  Turning off the speakerphone with the 'Speaker' button only works once a call has been initiated or is active, and in the case that no numbers have been dialed. If you dial a sequence of numbers while using the speakerphone, and press the 'Speaker' button, you will initiate the call, just the same as if pressing the '√'

Navigation Keys:

• Navigation Arrows:  Don't let this simple grey button fool you ! It has many different uses based on the context, though the controls are fairly intuitive.
*Note:  These instructions are specific to the 360. If you are using a 300 or 320, please switch pages at the top.
• '√' Button:  This button's primary use is to initiate calls, but can generally be associated with the terms 'OK' or 'Enter'. Below is a list of this button's main functions.
• Initiate a call, once the number has been entered in.
• Go down one level in a menu
Scenario:  You press the left arrow while on the main display to see your missed calls, and decide to call one of the people that missed you. You navigate down to their entry in the list using the Up and Down arrow keys, then press the '√' button to initiate a call back to that person.
• 'X' Button:  This button's primary use is to terminate calls, but generally can be be associated with the terms 'Cancel' or 'Go Back'. Below is a list of this button's main functions.
• Terminate a call, while using either the speakerphone or handset
• Remove the Missed Calls notification while on the main display
*Note:  This is a special case for this button. It is the only way to remove the Missed Calls notice.
• Cancel a sequence of numbers that you began dialing
Scenario:  You begin dialing a friend's telephone number but remember that they are away for the day. You press the 'X' button to cancel the call before completing the number, returning you to the main display.
• Go back up one level in a menu
Scenario:  You press the left arrow while on the main display to see your missed calls. Once you are done looking through the missed calls, you need to get out to the main display. You press the 'X' button once, and notice that you are looking at the menu one step before missed calls. You press the 'X' button once more and now you have gone back up one more level bringing you to the main display.

Special Numbers:

• Redial:  Use this to see a list of recently dialed numbers. The last number that was dialed will be at the top, since the list is in reverse-time order.
Scenario:  You want to quickly redial the person that you just got contacted. Press the 'Redial' button and then press the √ to call the number highlighted, which is the first one in the list by default.
• Directory:  Use this to get to the Department phone Directory. This is the same one that one can be reached from the outside by dialing 732-445-2390 x2, or internally using the extension 2000.
Scenario:  You want to call someone but do not remember their personal extension, and would rather use the Directory than look it up online. Press the 'Directory' button and then dial the three numbers that contain the first three letters of the person's last name.
• Help:  Use this to dial the Help Desk without having to dial the extension 1318 followed by the √
Scenario:  You desperately need to talk to the Help Desk because you cannot remember our extension and you are afraid that your computer is melting your brain.

Special Call Features:

• Hold:  Use the 'Hold' button to place the active line on hold. When using this button, the light next to the active line will begin blinking. You can also place the call on hold by pressing the 'Free Function Key' corresponding to the open line, which will result in identical behavior. While on hold, the person will hear preselected music until the call has been picked up again, or terminated.
Scenario:  You get a call from an inquisitive Undergraduate student seeking a Special Permission number, but you need to check the status of the Special Permission page. Instead of muting your end of the line, you decide to treat them to wonderful hold music instead by pressing the 'Hold' button. When you are done checking, you press the 'Hold' button again to let them know that it will not be active until the start of the upcoming semester.
• Transfer:  Use the 'Transfer' button to transfer the active line, or the last line that you placed on hold. Please note that pressing the 'Transfer' button while on an active line (i.e. a line that is in use and not currently on hold) will cause the person will be placed on hold until either the transfer is complete, or the call is terminated. The one important distinction is that the light next to the active line will not blink as it would under normal hold conditions. Once you have pressed the 'Transfer' button, dial the 4-digit extension of the person to whom you wish to transfer the call and press the √. Once that is accomplished, the call will be transferred to the other person, and will be out of your hands.
Scenario:  Someone calls you out of the blue frantically trying to get in touch with Pat. You quickly assure them that all hope is not lost and that you can transfer them directly to her. You know that it is lunchtime, so you place the person on hold, and dial Pat's 4-digit extension, followed by the √ button to initiate the call. You let Pat know that there is someone having a pshycotic breakdown that wants to talk with her, and Pat graciously agrees to take the call. You then press the 'X' to hang up with Pat, then press the 'Transfer' button, followed by Pat's 4-digit extension and the √ button.
• Conference:  Use this to create a conference call with more than one person, according to the following steps. If someone calls you during a conference call, they will automatically hear your busy message, and will be prompted to leave a message of their own.
1. Before using the 'Conference' button there are a couple of steps that need to be taken. The first of which is that you must be on the line with someone. You can call them, or they can call you.
2. Now that you have someone on the line, you will need to put them on 'hold' before continuing. If you have already established a conference call, using the 'hold' button will place all currently connected parties on hold. You will then have the opportunity to dial another number.
3. You now have the option to conference the lines you currently have open. Assuming that you called someone that you would like to be part of the conference call, or had them call you, there are two ways to initiate the conference. Since the conferencing ability is available only on the Snom 320 and the Snom 360 both of the following methods are applicable:
   • Press the 'Conference' button
   • Press the 'Context-Sensitive Function Key' that corresponds to 'Conf.' on the display
4. You can repeat Steps 2 through 3 as many times as required to add everyone you need to the conference call. The number of people that can be conferenced simultaneously maxes out at 12, which is the number of 'Free Function Keys' available on both the Snom 320 and Snom 360.
Scenario:  You get a call from some an old office-mate and they would like to reminisce briefly with you and the person next door. Simply put the call on hold, and dial the 4-digit extension for your neighbor and press the √ button to initiate the call. Once you have your neighbor on the line, press the 'Context-Sensitive Function Key' associated with 'Conf.', or press the 'Conference' button and all three of you will be connected immediately. You quickly realize that they meant your other neighbor, so you press the 'Hold' button, dial the 4-digit extension of your other neighbor followed by the √ key. Once you are connected with them, start the conference call again, and now all four of you will be connected.
• DND:  Use this button to signal that you do not wish to be disturbed. Any incoming calls to you while the 'DND' feature is active will automatically receive your busy message, and will be prompted to leave a message of their own. This feature cannot be used to deny a call that is currently ringing on your phone.
Scenario:  You know that you are part of a Ring Group and are just about to take lunch. Instead of doing something fancy and time-consuming like setting a temporary message, you simply hit the DND button, and incoming calls to the group will simply skip you.